How to get started with BT Mobile

To get started with BT Mobile, head over to >

Just pop your SIM into your device, then turn it off and on again. If it’s locked, follow How do I unlock my mobile phone or tablet? >

Once you put your SIM in, you might need to choose from a list of mobile providers. If BT isn't on the list, just choose any of them and your service will work fine. We'll send you some texts to set your device up for our network - just follow the instructions.

Any problems, contact us now >

Can I keep my number?

If you want to move your number to BT, take a look at Can I keep my number when I move to BT Mobile? >

The My BT app

We'll send a text so you can download the free My BT app.

You can use it to keep tabs on what you're using and see the data, minutes and texts left on your plan each month. You can also get a summary of any extra charges, so you'll know what you're going to see on your next bill.

Learn about the My BT app >

The BT Wi-fi app

We'll also ask you to download the BT Wi-fi app. It helps you get online in a flash, for free, without eating into your data allowance. You'll only ever need to log into a hotspot once: after that, it'll do it for you whenever you're in range.

Learn about the BT Wi-fi app >

The BT Wi-fi app is available on iPhone, Android, BlackBerry and Windows phones.

If you only have BT Mobile you can only use your inclusive BT Wi-fi on your device and not on any other devices.

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