I haven't received my SIM
If your SIM doesn't arrive within two working days please contact us >
The SIM is missing from my welcome pack
If the SIM is missing, you can easily order a replacement by going to www.btcom.ll-digital-sandbx1.bt.com/replacesim >
What if the SIM I ordered doesn't fit my device?
There are three SIM sizes: standard, micro and nano but most devices use a standard or micro SIM. We'll send you a triple SIM, so you just need to pop out the right SIM for your device.
You can find out more at www.btcom.ll-digital-sandbx1.bt.com/simsize >
I'm having trouble putting my BT Mobile SIM into my device
Some devices come with a tool to help you insert the SIM, so use this if you have one. You can also use something like a paper clip, but be very careful not to damage your device.
Check our phone guides for further help >
I've put my SIM in but BT isn't on the list of mobile providers
When you put your SIM in your device you may be asked to choose from a list of mobile providers. If BT isn't on the list, just choose any of them and your service will work fine.