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What's included in my BT Mobile allowance and what isn't?

You can find the details of all BT Mobile charges at www.btcom.ll-digital-sandbx1.bt.com/mobile/charges. Included in your allowance:Calls to standard UK landline numbers starting with 01, 02 or 03. And calls to UK mobile numbers. (If you call someone when they're abroad, they will pay any roaming charges).

You can find the details of all BT Mobile charges at www.btcom.ll-digital-sandbx1.bt.com/mobile/charges >

Calls

Included in your allowance:

  • Calls to standard UK landline numbers starting with 01, 02 or 03
  • Calls to UK mobile numbers. (If you call someone when they're abroad, they will pay any roaming charges)

Once you've used your allowance, calling any of these numbers will be chargeable.

Emergency numbers (in the UK and abroad), voicemail (1571), and numbers starting with 0800, 0808 and 0500 will always be free when dialled from the UK.

Calls are chargeable when you call:

  • any number in the UK that isn't in the list above
  • any international number
  • any number when you're abroad

Texts

Included in your allowance:

  • Texts to standard UK landline numbers (numbers starting with 01, 02 or 03)
  • Texts to UK mobile numbers

Once you've used your allowance, sending texts to these numbers will be chargeable.

Receiving text messages in the UK or abroad will always be free.

Texts to 60041 are always free.

Sending MMS (multimedia messages) are not part of your allowance and will be chargeable.

Also chargeable:

  • Texts to any number in the UK not in the list above
  • Texts to any international number
  • Texts to any number when you're abroad

Data

Your data allowance includes mobile data use in the UK.

Once you’ve used all your data allowance, using data in the UK will be chargeable.

Using data when you're abroad will always be chargeable.

Your unlimited BT Wi-fi access allows you to connect to all BT Wi-fi hotspots in the UK from your mobile phone. You'll never be charged for using BT Wi-fi.

When is my billing date?

Your next bill date will be shown in the My BT app and also when you log into My BT. This will be the same date that we bill you every month.

What does "My allowances" page show me?

The usage counts down so you'll be able to see what you've got left. We'll text you when you hit between 80 per cent and 100 per cent of your allowances.

You can also check what you've used at any time with the My BT app or at www.btcom.ll-digital-sandbx1.bt.com/mymobile >

Why can't I make a call when I still have plenty of minutes left in my plan?

You may have reached your monthly spend cap. So you can use the allowances in your plan, but you can't use anything that's not (like premium rate numbers or international calls).

Extend your spend cap now >

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