What's the BT Mobile 30 day money back guarantee?

Buy a BT Mobile SIM only or Family SIM plan during the offer period and you'll get a full 30 days to try us. If you aren’t happy for any reason, just call us within 30 calendar days of placing your order and ask us to refund your first monthly plan charge and cancel your contract.

Buy a BT Mobile SIM only or Family SIM plan during the offer period and you'll get a full 30 days to try us.

If you aren't happy for any reason, just call us within 30 calendar days of placing your order and ask us to cancel your 30 day money back guarantee SIM. We will refund your first monthly plan charge and you'll only pay for any services you've used outside the plan allowance.

See our full offer terms >

This offer is limited to one SIM only or Family SIM plan per customer. The offer doesn't apply to smartphone plans or when moving plans.

Who can have a BT Mobile 30 day money back guarantee?

Anyone who buys a SIM only or Family SIM plan during the offer period.

How do I get the 30 day money back guarantee?

If your SIM only or Family SIM plan is eligible for the offer, and you cancel within 30 calendar days of placing your order, then the 30 day money back guarantee will apply automatically.

What if I already have a BT Mobile plan?

If you already have a BT Mobile SIM only or Family SIM plan, you can still benefit. If you buy another SIM only plan or add a SIM to your Family SIM plan during the offer period, you’ll get a full 30 days to cancel.

If you aren't happy for any reason, just call us within 30 calendar days of placing your order and ask us to cancel your 30 day money back guarantee SIM. We will refund your first monthly plan charge for your new SIM and you'll only pay for any services you've used outside the plan allowance.

See our full offer terms >

Can I change my money back guarantee SIM to a new plan allowance?

Yes, you can change your allowance during the 30 day money back guarantee period. If you do, your money back guarantee period will continue from the original order date of your SIM.

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