Connect and set up your BT Hub

If you're setting up the Hub yourself, we'll email or text you when your broadband is ready.

If you have Fibre To The Home, see If I'm installing Superfast Fibre 'Fibre to the Home' myself, how will I know when my service is going to start? >

If you've got our latest BT Smart Hub 2, BT Smart Hub or the BT Home Hub 5, you don't need your white Openreach modem. You can return it to us for recycling.

Follow the instructions for your Hub to find out how to connect. 

 

Connecting your BT Smart Hub 2

1. Connect

Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. A master socket is the main socket for the phone line in your home. It's not an extension socket. If you have a single master socket you'll need to use a filter. If you have a double master socket, you won't.

2. Plug in

Slide the two parts of the Hub's power plug together until they click into place.

Connect the power cable to your Hub, plug it in at the wall and switch the socket on.

3. Position your Hub

It's vital to put your BT Hub in the right place: the nearer it is to where you use it, the better. Solid surfaces like walls, doors, wardrobes and cupboards slow down your wi-fi speeds.

4. Turn Hub on

Press the Power button on the back of the Hub to turn it on. The light on the front will change colours while your Hub sets itself up. This takes a few minutes.

Your Hub is ready when the light turns steady blue. If it isn't blue, see connection troubleshooting below for help with connecting.

5. Connect your devices

You'll need your Hub's wireless network name and password. They're on the back of your Hub. Your Hub will be called something like BT-XXYYXX. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect.

6. Connecting your Wi-Fi disc

If you've got Complete Wi-Fi and need help connecting your Wi-Fi disc, see How do I connect my Hub and Wi-Fi disc? >

 

Connecting your BT Smart Hub and Ultrafast Smart Hub

1. Connect

Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. A master socket is the main socket for the phone line in your home. It's not an extension socket. If you have a single master socket you'll need to use a filter. If you have a double master socket, you won't.

2. Plug in

Slide the two parts of the Hub's power plug together until they click into place.

Connect the power cable to your Hub, plug it in at the wall and switch the socket on.

3. Position your Hub

It's vital to put your BT Hub in the right place: the nearer it is to where you use it, the better. Solid surfaces like walls, doors, wardrobes and cupboards slow down your wi-fi speeds.

4. Turn Hub on

Press the Power button on the back of the Hub to turn it on. The light on the front will change colours while your Hub sets itself up. This takes a few minutes.

Your Hub is ready when the light turns steady blue. If it isn't blue, see connection troubleshooting below for help with connecting.

5. Connect your devices

You'll need your Hub's wireless network name and password. They're on the back of your Hub. Your Hub will be called something like BTHub6-ABCD. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect.

 

Connecting your BT Home Hub 4 and Hub 5

Here's how to set up a Hub 4 or Hub 5. Remember, if you've a Hub 4 and Superfast Fibre (fibre broadband), then you'll need to set it up with the Openreach modem - see the instructions further down.

1. Connect

Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. A master socket is the main socket for the phone line in your home. It's not an extension socket. If you have a single master socket you'll need to use a filter. If you have a double master socket, you won't.

2. Plug in

Slide the two parts of the Hub's power plug together until they click into place.

Connect the power cable to your Hub, plug it in at the wall and switch the socket on.

3. Position your Hub

It's vital to put your BT Hub in the right place: the nearer it is to where you use it, the better. Solid surfaces like walls, doors, wardrobes and cupboards slow down your wi-fi speeds.

4. Turn Hub on

Press the Power button on the Hub to turn it on. The light on the front will change colours while your Hub sets itself up. This takes a few minutes.

Your Hub is ready when the light turns steady blue. If it isn't blue, see connection troubleshooting below for help with connecting.

6. Connect your devices

You'll need your Hub's wireless network name and password. They're on the back of your Hub. Your Hub will be called something like BTHub5-ABCD. If your device supports WPS, just press the WPS button on your Hub - it's a quick way to connect.

 

Connecting your BT Home Hub 3

Here's how to set up a Hub 3. Remember, if you've got Superfast Fibre (fibre broadband) you'll need to set up your Hub with the Openreach modem - see the instructions further down.

1. Connect

Plug the broadband cable (grey ends) into your Hub and the other end into your master phone socket. A master socket is the main socket for the phone line in your home. It's not an extension socket.

2. Turn Hub on

Press the Power button on the Hub to switch it on.

3. You're online

Give it a couple of minutes. A steady blue light on the front of the Hub means everything's ok.

 

Setting up a Hub 3 or Hub 4 with an Openreach modem

If you've got Superfast Fibre (fibre broadband) and a Hub 3 or Hub 4, then you'll need to use an Openreach modem.

1. Connect

Plug the broadband cable (grey ends) into your master socket and the other end into the Openreach modem.

The master socket is the main socket for the phone line in your home. It's not an extension socket.

Connect your Openreach Ethernet cable (the one with red ends) to the back of the Openreach modem and to the "Wan" port on the back of your Hub (also coloured red).

2. Make sure the Openreach modem is powered up

The Power and DSL lights should be on.

3. Turn the Hub on

Press the Power button on the Hub to switch it on.

4. You're online

Give it a couple of minutes. A steady blue light on the front of the Hub means everything's ok.

 

Connection troubleshooting

If you can't get online, check the colour of the light in front of your Hub. Click on the link below to see what it means and what you can do to fix the problem.

What do the lights on my BT Hub mean? >

If you've still got problems, try our Broadband troubleshooter >
 

 

Need more help?