Fix compromised accounts

If we detect suspicious activity which makes us think your BT email account is no longer secure, we'll secure it immediately and prompt you to change your password. You'll know this has happened if either:

  • You access your email using a client, such as Outlook, or use a mobile or tablet, and get log in failures or password errors
  • Or, you use webmail and see a screen asking you to change your password. Just follow the instructions


To get back up and running, you'll need to carry out a number of checks.

Find out what to do to re-secure your email >

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