There may be a problem with the signal reaching your TV box.
Please run through the following checks in turn. After each step, you should check your service to see if it's now working.
1. Check your cables are connected correctly. Especially the cable from your aerial to your BT TV box. If you're using a SCART cable, try using an HDMI cable for the best viewing experience. HD channels need to be viewed with an HDMI cable
2. Check Digital UK to see if there's any planned engineering works that might be affecting the service in your area
3. To confirm which digital channels are available for your postcode, use the Freeview availability checker by visiting: www.freeview.co.uk/channels-at-your-address. If the problem channel isn't listed, you may not be able to receive it. If it is listed, check the TV signal and quality for the channel by:
4. Have there been any recent changes in or outside your home? Do you have any new electrical appliances or devices? Is there any building work going on? These can all cause signal interference. Weather conditions such as high pressure, heavy winds or storms can also affect your signal. Check if your roof aerial has been affected or moved by any recent severe weather
5. Try re-tuning your box and scanning for channels:
6. Try restarting your box:
1. Test your speed
2. In order to watch an Extra TV channel, you’ll need minimum download speeds of 15Mbps for HD channels and 5.2Mbps for SD channels. Run the speed test in the app to check your speed and get help on how to improve it.
3. If your speed is fast enough: