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How can I pay my BT bill?

Direct Debit

The easiest way to pay your bills is to set up a Direct Debit. You don't have to remember to pay every bill separately, and if you want to spread a quarterly bill into smaller, monthly payments you can.

 

Debit or credit card in the app or online

To use your card to pay on the My BT app just go to the app menu and select Go to Billing > Pay my bill in the app menu. You can also pay your bill online at My BT.

Payments made online before 9pm will be processed on the same day. It's a secure, quick and easy way to pay your bill.

 

Phone

Pay with a credit or debit card by calling us on 0800 44 33 11.

Have your bill handy so you can check any details you need. We accept Maestro (Switch), Solo, Visa Delta, Visa Electron, Visa and Mastercard.

 

Bank transfer

You may be able to pay through a simple bank transfer from your current account, either over the phone or online. We don't charge for this facility, but you should check with your bank or building society about any charges, or terms and conditions, that might apply.

You'll need to quote our bank account number (00375853) and sort code (20-00-00). You may also be asked for a reference number - use your BT account number shown at the top of your bill. For example, EA12345678.

 

Cheque

Make your cheque payable to BT Payment Services Ltd. Cross it A/C payee only and write your account number on the back. Send the cheque and completed payment slip to Telephone Payment Centre, Durham, DH98 1BT (or use the envelope provided with your bill). We don't accept post-dated cheques. Don't send cash by post.

 

Cash

Use your BT Payment Card to pay your bill in full, or make payments towards it, as long as you pay the full balance by the date stated. You can pay at PayPoints in supermarkets, newsagents, stores or petrol stations which display the yellow PayPoint sign. Alternatively, take your bill and barcoded payment slip to any PayPoint outlet. Please keep your receipts.

You can get a payment card by phoning us on 0800 800 150 from your home landline. You need to have your account number handy.

 

Late payment charges

Please pay in full by the payment date on your bill. If you don't it could lead to a late payment charge of £7.50. Switching to Monthly Payment Plan or Whole Bill Direct Debit means there's no risk of getting a late payment charge.

There's no need to call us to let us know you've paid your bill. 

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