If you're experiencing problems with missing channels once you've set-up your box, try the following:
Check your cables are connected correctly. Especially the cable from your aerial to your BT TV box.
Our quick start guides will show you how everything should be set up.
Check there are no planned engineering works affecting service in your area by going to the Digital UK website >
To confirm which digital channels are available for your postcode, use the Freeview Availability Checker >
If the problem channel isn't listed, then you may not be able to receive it. If it is listed, check the TV signal and quality for the channel by:
If the signal quality is less than 50%, this indicates that your signal is too weak to receive this channel. If your signal is too high this could also cause the issue. You could try connecting your BT TV box to another aerial port in your home (if you have one) to see if this makes a difference.
Check you haven't hidden the channel from your TV guide:
Try re-tuning your box and scanning for channels:
Unplug the aerial cable from the back of your TV box, and plug it directly into the aerial socket of the TV itself
If the problem's still there, it's likely to be an issue with your aerial or Freeview and not our service. For more help, visit www.freeview.co.uk/support or call the Freeview advice line on 03456 505050
If you can now get Freeview, it might be an issue with your box or set up so please contact the BT TV Helpdesk >
Have there been any recent changes inside or outside your home? Do you have any new electrical appliances or devices? Is there any building work going on?
These can all cause signal interference. Weather conditions such as high pressure, heavy winds or storms can also affect your signal. Check if your roof aerial has been affected or moved by any recent severe weather.
If you have:
To receive the best signal, you need to point your aerial at the best transmitter. Visit the BBC transmitter checker website at www.bbc.co.uk/reception for advice.