What do the lights on my BT Hub mean?

The lights on a BT Hub reveal how well it's working. Scroll down to find your Hub model. 

 

BT Smart Hub 

No light 

What it means 

Hub isn't receiving power, or the lights are switched off 

Green light 

What it means 

Hub is starting up - this takes about two minutes

 

Orange light 

What it means 

Hub is working but isn't connected to the internet - this takes about two minutes  

Flashing orange light  

What it means 

Hub is connecting to broadband - this takes about 30 seconds 

Blue light 

What it means 

Hub is working fine 

Flashing purple light 

What it means 

Hub is working but not connected to the internet 

Red light 

What it means 

There's a problem with the Hub

Colour of light

What it means 

No light 

Hub isn't receiving power, or the lights are switched off 

Green light 

Hub is starting up - this takes about two minutes

 

Orange light 

Hub is working but isn't connected to the internet - this takes about two minutes  

Flashing orange light  

Hub is connecting to broadband - this takes about 30 seconds 

Blue light 

Hub is working fine 

Flashing purple light 

Hub is working but not connected to the internet 

Red light 

There's a problem with the Hub

 

BT Home Hub 4 and 5 

 

 

Which light and what colour? 

Power light is green/ flashing green  

What it means 

Hub is starting up 

 

Which light and what colour? 

Power light is blue 

What it means 

Hub is working fine 

 

Which light and what colour? 

Power light is off 

What it means 

Hub isn't receiving power 

 

Which light and what colour? 

Power light is orange 

What it means 

There's a problem with the Hub 

 

Which light and what colour? 

Power light is red 

What it means 

Hub isn't connected to broadband 

 

Which light and what colour? 

Broadband light is orange 

What it means 

Hub is connected to broadband, but your account may not be switched on yet 

 

Which light and what colour? 

Broadband light is red 

What it means 

You've logged in with the wrong username/ password 

 

Which light and what colour? 

Broadband light is flashing red 

What it means 

There's a problem with the broadband line 

 

Which light and what colour? 

Wireless light is orange 

What it means 

Wireless security has been switched off for one/ both channels 

 

Which light and what colour? 

Wireless light is flashing orange 

What it means 

Hub is in WPS automatic connection mode 

Which light and what colour? 

What it means 

 

Power light is green/ flashing green  

Hub is starting up 

 

Power light is blue 

Hub is working fine 

 

Power light is off 

Hub isn't receiving power 

 

Power light is orange 

There's a problem with the Hub 

 

Power light is red 

Hub isn't connected to broadband 

 

Broadband light is orange 

Hub is connected to broadband, but your account may not be switched on yet 

 

Broadband light is red 

You've logged in with the wrong username/ password 

 

Broadband light is flashing red 

There's a problem with the broadband line 

 

Wireless light is orange 

Wireless security has been switched off for one/ both channels 

 

Wireless light is flashing orange 

Hub is in WPS automatic connection mode 

 

 

 

 

 

BT Home Hub 3 

 

Blue 

What it means 

Hub is connected to broadband 

Dim blue 

What it means 

Hub is in auto power save mode 

Flashing blue 

What it means 

Hub connecting via WPS 

Orange 

What it means 

BT power save mode is on, or there's a problem with Hub 

Flashing orange 

What it means 

Hub starting up or connecting via WPS  

Red 

What it means 

Hub is not connected to broadband 

No light 

What it means 

Power is off 

Colour of light 

What it means 

Blue 

Hub is connected to broadband 

Dim blue 

Hub is in auto power save mode 

Flashing blue 

Hub connecting via WPS 

Orange 

BT power save mode is on, or there's a problem with Hub 

Flashing orange 

Hub starting up or connecting via WPS  

Red 

Hub is not connected to broadband 

No light 

Power is off 

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