When you first plug in your Hub, please wait for the Hub to sync. This usually takes about four minutes.
If you see these colours when you're not starting up your Hub, follow the instructions to try to resolve the problem:
|
Light |
What it means |
What to do |
|---|---|---|
|
Blue |
Your hub is connected to your broadband ok |
If you can't get online, it might be your device. Try switching your device off and on. |
|
No light |
The power is off or the lights have been turned off using the Hub Manager |
Check that the Hub is plugged in, switched on and that its lights haven't been turned off in the Hub Manager. If this doesn't fix your issue, contact us. |
|
Green |
Your Hub is starting up |
Wait for at least three minutes for it to turn blue. If it stays green, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't fix your issue, contact us. |
|
Flashing orange |
Your Hub is connecting to broadband |
Give it at least three minutes to connect. The light will turn blue when your Hub is ready. |
|
Flashing purple |
Your Hub is working but the broadband cable isn't connected |
Check if the broadband cable (grey ends) is plugged in correctly. And if you're using a filter, check that's plugged in correctly too. |
|
Orange |
Your Hub is working but isn't connected to the internet |
Connect a device to your Hub. Open a new web browser window and follow the on screen help wizard to get connected. |
|
Red |
There's a problem |
Using the power button, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't fix your issue, contact us. |
|
WPS button flashing |
It's waiting for you to press the WPS button or didn't connect yet |
If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's flashing red, it didn't connect - give it a couple of minutes and try again. |
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When you first plug in your Wi-Fi disc, please wait for the disc to start up. This usually takes about two minutes.
If you see these colours when you're not starting up your Wi-Fi disc, follow the instructions to try to resolve the problem:
|
Light |
What it means |
What to do |
|---|---|---|
|
Blue |
Your disc is connected |
Good Wi-Fi or Ethernet connection. All is working well. |
|
Purple |
Your disc is starting up |
It will take approximately 60 seconds to fully turn on. |
|
Orange |
Your disc is working ok |
Ideally, try moving the disc closer to the Hub or one of the other discs. |
|
Red |
There's a problem |
Using the power buttons, turn your Hub and disc off and on again. If the light still doesn't turn blue, use a paper clip to press your disc's factory reset button. If this doesn't fix your issue, contact us. |
|
Red flashing |
Your disc is not connected to your Smart Hub 2 |
Follow the instructions to connect using WPS or Ethernet. |
|
Blue flashing |
Your disc is connecting |
WPS has been activated and is connecting to your Hub or your device. This could take a couple of minutes. |