What do the lights on my Hub and Wi-Fi disc mean?

Smart Hub 2

 

When you first plug in your Hub, please wait for the Hub to sync. This usually takes about four minutes.

If you see these colours when you're not starting up your Hub, follow the instructions to try to resolve the problem: 

 

Blue 

What it means 

Your hub is connected to your broadband ok 

What to do 

If you can't get online, it might be your device. Try switching your device off and on. 

No light 

What it means 

The power is off or the lights have been turned off using the Hub Manager 

What to do 

Check that the Hub is plugged in, switched on and that its lights haven't been turned off in the Hub Manager. If this doesn't fix your issue, contact us. 

Green 

What it means 

Your Hub is starting up 

What to do 

Wait for at least three minutes for it to turn blue. If it stays green, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't fix your issue, contact us. 

Flashing orange 

What it means 

Your Hub is connecting to broadband 

What to do 

Give it at least three minutes to connect. The light will turn blue when your Hub is ready. 

Flashing purple 

What it means 

Your Hub is working but the broadband cable isn't connected 

What to do 

Check if the broadband cable (grey ends) is plugged in correctly. And if you're using a filter, check that's plugged in correctly too. 

Orange 

What it means 

Your Hub is working but isn't connected to the internet 

What to do 

Connect a device to your Hub. Open a new web browser window and follow the on screen help wizard to get connected. 

Red 

What it means 

There's a problem 

What to do 

Using the power button, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't fix your issue, contact us. 

WPS button flashing 

What it means 

It's waiting for you to press the WPS button or didn't connect yet 

What to do 

If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's flashing red, it didn't connect - give it a couple of minutes and try again. 

What it means 

What to do 

Light 

What it means 

What to do 

Blue 

Your hub is connected to your broadband ok 

If you can't get online, it might be your device. Try switching your device off and on. 

No light 

The power is off or the lights have been turned off using the Hub Manager 

Check that the Hub is plugged in, switched on and that its lights haven't been turned off in the Hub Manager. If this doesn't fix your issue, contact us. 

Green 

Your Hub is starting up 

Wait for at least three minutes for it to turn blue. If it stays green, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't fix your issue, contact us. 

Flashing orange 

Your Hub is connecting to broadband 

Give it at least three minutes to connect. The light will turn blue when your Hub is ready. 

Flashing purple 

Your Hub is working but the broadband cable isn't connected 

Check if the broadband cable (grey ends) is plugged in correctly. And if you're using a filter, check that's plugged in correctly too. 

Orange 

Your Hub is working but isn't connected to the internet 

Connect a device to your Hub. Open a new web browser window and follow the on screen help wizard to get connected. 

Red 

There's a problem 

Using the power button, turn your Hub off and on again. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. If this doesn't fix your issue, contact us. 

WPS button flashing 

It's waiting for you to press the WPS button or didn't connect yet 

If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). If it's flashing red, it didn't connect - give it a couple of minutes and try again. 

Wi-Fi disc

 

When you first plug in your Wi-Fi disc, please wait for the disc to start up. This usually takes about two minutes.

If you see these colours when you're not starting up your Wi-Fi disc, follow the instructions to try to resolve the problem: 

 

Blue 

What it means 

Your disc is connected

What to do 

Good Wi-Fi or Ethernet connection. All is working well. 

Purple 

What it means 

Your disc is starting up 

What to do 

It will take approximately 60 seconds to fully turn on. 

Orange 

What it means 

Your disc is working ok 

What to do 

Ideally, try moving the disc closer to the Hub or one of the other discs. 

Red 

What it means 

There's a problem 

What to do 

Using the power buttons, turn your Hub and disc off and on again. If the light still doesn't turn blue, use a paper clip to press your disc's factory reset button. If this doesn't fix your issue, contact us. 

Red flashing 

What it means 

Your disc is not connected to your Smart Hub 2 

What to do 

Follow the instructions to connect using WPS or Ethernet. 

Blue flashing 

What it means 

Your disc is connecting 

What to do 

WPS has been activated and is connecting to your Hub or your device. This could take a couple of minutes. 

Light 

What it means 

What to do 

Blue 

Your disc is connected

Good Wi-Fi or Ethernet connection. All is working well. 

Purple 

Your disc is starting up 

It will take approximately 60 seconds to fully turn on. 

Orange 

Your disc is working ok 

Ideally, try moving the disc closer to the Hub or one of the other discs. 

Red 

There's a problem 

Using the power buttons, turn your Hub and disc off and on again. If the light still doesn't turn blue, use a paper clip to press your disc's factory reset button. If this doesn't fix your issue, contact us. 

Red flashing 

Your disc is not connected to your Smart Hub 2 

Follow the instructions to connect using WPS or Ethernet. 

Blue flashing 

Your disc is connecting 

WPS has been activated and is connecting to your Hub or your device. This could take a couple of minutes. 

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