We may have given you a sales reference when you placed an order. This can also be referred to as an order reference or VOL reference.
It’s a combination of letters and numbers. For example, BTCOM12345678 or AGTAA123456.
To track your order using this type of reference number, you’ll need to enter it in full in the ‘Order reference or sales reference’ box. It’s a good idea to copy and paste it from your order confirmation email to avoid making any mistakes when you type it in.
There can be a delay of up to 48 hours before your order is available to be tracked on our system online. If it doesn’t work, then try again later. Or better still, wait for your order confirmation email with your VOL reference in it. A VOL reference starts with 'VOL' and is followed by three numbers, a hyphen, and 11 more numbers. For example, VOL011-12345678910.
To track your order online, you need to enter the entire reference in full, including all the letters and numbers. It’s a good idea to copy and paste it from your order confirmation email to avoid making any mistakes when you type it in.