BT Virus Protect app

BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features.

Did you know?...

• One in 12 mobile devices are infected with malware and 305 new threats are created every minute
• There are over 150K unique phishing websites, which is doubling every three months
• One in ten mobile phone users receive more than 20 unwanted calls in a month
• Over half a million mobile phones are stolen every year

Our BT Virus Protect app provides complete protection against these type of threats.

Click on the links below to find any help you need on the most common questions. For more information on how to use the app, go to the 'Help' section on the app itself.

If you're looking for BT Virus Protect for your computer, learn more about BT Virus Protect here >

Learn more

BT Virus Protect app >

What devices will the BT Virus Protect app work on? >

Getting started

How can I get the BT Virus Protect app for my Android mobile or tablet? >

How do I activate BT Virus Protect app? >

How do I set up BT Virus Protect app? >

Managing BT Virus Protect

How do I locate, sound an alarm or take a CaptureCam screenshot of my lost device? >

How can I PIN lock or restrict the app on my device? >

How do I block unwanted calls on my mobile phone? >

For more help, see the BT Virus Protect app user guide >

BT Virus Protect app

BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features.

• Anti-virus for your Android mobile and tablet. Backed by McAfee’s award-winning Global Threat Intelligence Network, BT Virus Protect scans in real-time for malicious code in apps, SD cards and files, in order to safeguard your most personal and confidential information from risky apps and prying eyes.
• Web security. Actively checks web pages in real-time to make sure your web surfing is safe. If it detects something suspicious, it warns you when visiting the site. It also blocks potential phishing sites, browser exploits, and malicious links within text messages, emails and social networking sites.
• Block nuisance calls. Allows you to block nuisance or unwanted calls to your mobile phone.
• Lock apps. You can lock apps for added security using a six-digit PIN, securing them from being accessed by children or anyone else using your phone or tablet.
• Protect against theft. Use CaptureCam to remotely take a snapshot photo of the person holding your lost device, and receive an email with the photo along with the device’s location. It automatically saves the last location of your device before the battery runs out. You can even create a customised lock screen message with your contact details to help with it's safe return.
• Take control and protect your device remotely. If your device is lost or stolen, you can activate an alarm to locate it and keep your personal data safe by locking or wiping all contacts, photos, calendars, text messages, browsing history and saved information.
• Boost battery life and performance. Get the best out of your device's performance using optimisation tools to stop battery drainage, and use its memory clean-up facility to free up storage space or track apps consuming data.
• Protect against unsecure networks. Get a warning if you connect to an unsecure wi-fi network and automatically disconnect if it detects people are watching your internet traffic.

To get more information and help on all the features, from the main menu, tap the three squares at the top-right of the screen. Select ‘Help’ and then look for the feature you're interested in.

What devices will the BT Virus Protect app work on?

Compatible operating system:

• Android smartphones and tablets 4.0 or higher

Technical requirement:

• Minimum 52MB space
• Requires you to grant permissions to enable some features

How can I get the BT Virus Protect app for my Android mobile or tablet?

There are three ways you can get the BT Virus Protect app.

1. From My BT

You can download the BT Virus Protect app from 'My Extras' by logging into www.btcom.ll-digital-sandbx1.bt.com/mybt, or through the My BT App if you have it installed.

1. Scroll down to the 'BT Virus Protect' tab and click Download
   
   
   
   
2. You'll be taken to the 'My Account' portal. Click on the Download button to take you to the Google Play store on your Android phone or tablet
   
   
   
   
3. Once in the store, you can install the app to your device in the normal way
   
   
   
   

Through the My BT app:

1. Scroll down to the 'BT Virus Protect' tab and click Download
   
   
   
   
2. You'll be taken to the 'My Account' portal. Click on the Download button to take you to the Google Play store on your Android phone or tablet
   
   
   
   
3. Once in the store, you can install the app to your device in the normal way
   
   
   

2. From the Google Play store

Search for ‘BT Virus Protect’ directly on the Google Play store and install the app to your device in the normal way.

3. From a Key Card

You can send an email or SMS a Key Card to the device you want to protect from either:

1. My Account on your mobile or PC or Mac
   
   
   
   


2. Client on your PC or Mac
   
   
   
   
   
   


3. From the app already installed on your device
   
   
   
   
   
   
   

Now go to How do I activate BT Virus Protect app?  >

How do I activate BT Virus Protect app?

1. Once you've downloaded the app, you'll need to accept the terms
   
   
   
   


2. Click the Get your BT Activation Code link
   
   
   
   


3. Sign into My BT with your BT ID login and password. If you don’t have a BT ID, you can create one by following these instructions >
   
   
   
   


4. Click on Tap to copy activation code, then Back to App
   
   
   
   


5. The 'Activation code' should automatically paste into the box; all you need to do is click on Click

How do I set up BT Virus Protect app?

1. Once you've activated BT Virus Protect, you'll be asked to provide your email address, create a PIN and give permissions.
   
   
   
   


2. To get the most out of BT Virus Protect, you'll have to allow all permissions. Your email will be used for CaptureCam features and to lock apps using a PIN.
   
   
   
   


3. Click on ALLOW to allow BT Virus Protect to make and manage phone calls
   
   
   
   


4. Click on ALLOW to allow BT Virus Protect to send and view SMS messages
   
   
   
   


5. Click on ALLOW to allow BT Virus Protect to access your contacts
   
   
   

How do I locate, sound an alarm or take a CaptureCam screenshot of my lost device?

If you think your device is lost or stolen, you can activate an alarm to locate your phone and keep your personal data safe by locking or wiping all contacts, photos, calendars, text messages, browsing history and saved information. Here's how you do it.

Before you can use this feature, you need to turn on 'GPS' or 'Locations' in your device settings.

1. Log into your 'My Account' page through www.btcom.ll-digital-sandbx1.bt.com/mybt >
2. Choose the tab for the device that's lost or stolen
   
   
   
   


3. There are 'quick' buttons on the first screen for 'Change PIN', 'Locate', 'Sound Alarm', 'Lock' and 'Wipe' functions. Click the option that you want to carry out
   
   
   
   


4. If you want to do more, such as display a message with details about where to return your phone or to take a CaptureCam photo, click More Features
   
   
   
   


5. From the this page, you can choose what you want to do
   
   
   
   
   
6. For CaptureCam, when someone responds by tapping the screen (or any key), CaptureCam takes a photo and emails it to you, along with a map of your device’s location. The CaptureCam email will be sent to the email address that you used when setting up the app

To lock your sensitive apps when you share your device, follow these simple steps:

1. From the main menu, tap App Lock
   
   
   
   



2. Enter your six-digit PIN
   
   
   
   
   
   
   
   
3. Choose apps and select Lock
   
   
   
   

How do I block unwanted calls on my mobile phone?

You can decide to allow or block calls that are incoming, outgoing, and roaming, following the simple steps below:

Blocking calls

1. From the main menu, tap Call Blocker
   
   
   
   


2. Select No List
   
   
   
   


3. You can choose where you want to pick up the number from, for example ‘Add from contacts’, ‘Add from call log’, ‘Add from texts’, or ‘Add new number’
   
   
   
   


4. Select number to block and click Add number
   
   
   
   


5. Calls by blocked number will appear like this:
   
   
   
   

Unblocking calls

To unblock, simply go to No List and tap the x beside the number you don’t want to block anymore.