Help for problems with BT Web Protect

Here you'll find help for problems with BT Web Protect. BT Web Protect doesn’t inspect content returned from a site, it looks at the URL and whether that URL has been categorised as...............

Here you'll find help for problems with BT Web Protect.

BT Web Protect doesn’t inspect content returned from a site, it looks at the URL and whether that URL has been categorised as potentially harmful or not. Sites such as ‘Google’, where search results appear, are defined as ‘Search Engines’ and are not categorised as potentially harmful by BT Web Protect so they, and their content, will still display.

If you click on a link from a search engine and the site you are accessing from the link is categorised as potentially harmful by BT Web Protect, you will receive the warning page recommending you do not continue to visit the website.

BT Web Protect and BT Virus Protect, as well as some other internet security software solutions, all include warning pages if you’re about to visit a potentially harmful website, so you may get a double layer of protection by being presented with more than one warning. With BT Web Protect and BT Virus Protect you can override these warnings if you wish to continue to the site.

The warning page will appear anytime a site is categorised as potentially harmful by BT Web Protect. It may be that some malicious content has made its way onto your site which is why BT Web Protect categorises it as potentially harmful.

If you think a site shouldn’t be categorised as potentially harmful, you can contact us at saferbrowsing@bt.com providing the details of the site you believe is being incorrectly categorised and we'll send this to our third-party supplier for further investigation. If it is verified as potentially harmful, you will need to contact your site administrator to resolve the issue on your website.

Selecting the ‘Continue anyway’ button is only possible when you have Cookies enabled and you are not in private browsing mode.

How to enable cookies

Selecting the ‘Continue anyway’ button is only possible when you have Cookies enabled. If you have Cookies enabled and select ‘Continue anyway’, this allows you to continue to the site you were accessing for this visit only. If you attempt to visit the same website again after 3 hours on the same device, you will receive the warning page again to ensure you continue to get protection against any new threats to your device or personal data. There is no limit to how often you can select ‘Continue anyway’.

BT Web Protect checks each website that is accessed on your home connection or on BT Wi-fi when connecting using your BT ID. It works by referring to a list of websites which have been categorised as potentially harmful to your device or personal data.

If you think a site should be added or removed from the list of those categorised as potentially harmful, you can contact us at saferbrowsing@bt.com providing the details of the site you believe is being incorrectly categorised and we'll send this to our third-party supplier for further investigation.

If you're trying to access a secure site (starting with https) that is considered potentially harmful by BT Web Protect, you’ll see a white screen instead of the warning page. To view this site you will need to turn off your BT Web Protect.

How to turn off BT Web Protect

If two hours have passed and BT Web Protect is not active you should restart your Hub.

Your BT Web Protect on or off settings are managed through My BT using your BT ID. Only the account holder can access and change these settings. You will always receive email confirmation when your settings are changed. If you did not change your settings at any point we recommend you visit my BT and change your password. You can switch BT Web Protect back on from any device when you log back in.

No, your BT Web Protect settings are stored in the BT network. So if you reboot, restart or reset your hub, your BT Web Protect settings will not change.

No, your BT Web Protect settings are stored in the BT network. So if you replace your hub, your BT Web Protect settings will not change.

We recommend using a BT Hub. However, if you don’t have one, you can still use BT Web Protect but you must make sure that you are using the BT DNS settings automatically assigned from the network. You may need to check the instructions that came with your router for how to do this.

If the app you are using attempts to connect to a website that is considered harmful BT Web Protect will protect your device by blocking access to the website. As you are not accessing the website from a browser the app may not present the warning. It will depend on the implementation of the app you are using.

How to turn off BT Web Protect >

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