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Making sure your BT Yahoo Mail account is secure

Before you start recovery, make sure you've run a full system scan on each of the devices you use for email access. It’s important to do this before updating your password to avoid your new password being taken.

Before you start recovery, make sure you've run a full system scan on each of the devices you use to access your email. It's important to do this before updating your password to avoid your new password being taken.

  • If you've got broadband with BT and already have BT Virus Protect, you should run it
  • If you've not yet downloaded BT Virus Protect or don't have broadband with BT, we recommend downloading one of these free anti-virus software packages: McAfee Stinger for PC or Sophos Antivirus for Mac
  • If you use a mobile device, you may want to consider taking some anti-virus software through your app store

If you have broadband from BT and haven't yet installed BT Virus Protect or BT Web Protect, you'll need to secure your account before you can download them.

Once you've run a full system scan, go back to log in and follow the advice to change your password. Remember to choose a strong password and update all the devices you use to access your email with the new password.

It's possible that some of your contacts may have been deleted or some you don't recognise added to your account. It's very important to check through them and delete any you don't recognise.

  1. From the Contacts tab, check that no new contacts have been added. Delete any you don't recognise
  2. If any of your contacts have disappeared, please get in touch with us as soon as possible because there's only a short window of opportunity in which we're able to recover this data

It's very important that you check that no new sub-accounts have been created and that none have been deleted. Often new accounts are created and then used to send spam or phishing emails to your contacts.

To check what email addresses are linked to your account, you'll need a BT ID that has your email address linked to it.

Once you have a BTID and have linked your email to it:

  1. Log in to My BT with your BT ID username and new password
  2. Click View package and then Included extras
  3. Next scroll down to BT Email and then select Manage BT Email
  4. Delete any email addresses you don't recognise

It's possible that when your account has been illegally accessed, reply to email addresses may have been changed or deleted.

To check this:

  1. Click the Cog icon and select Settings
  2. From the left menu, select Accounts
  3. Now check the "Reply-to address". Delete any you don't recognise

An alternative email address can help you reset your password. To keep your account secure you need to check that any alternative email addresses associated with your account are correct.

  1. Click the Cog icon and select Settings
  2. From the left menu, select Accounts
  3. You'll see a list of email accounts. Delete any you don't recognise

We recommend you regularly update your personal security details.

To do this, you’ll need to log into MyBT with your BT ID.

  1. Once logged in, select the Settings link from the top left
  2. Scroll down and check all of your personal security details
  3. If you need to change any, click on the Edit link and update as necessary
  4. If you need to change your security question, select Edit your security question and answer
  5. Click on the drop-down menu and select a new security question from the list available and then type in your answer. You'll be asked to provide your password

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