Back

Protecting you from scams

Bank details or computer access

If a possible scammer has got hold of your bank details or remote access to your computer,  please call your bank right away. 

 

 

Signs of a scam

Phone

  • The caller sounds urgent or threatening
  • They ask for remote access to your computer
  • They ask for personal details, passwords or bank details

Email

  • The email sounds urgent or threatening
  • There are spelling or grammar mistakes
  • They ask for personal details, passwords or bank details

 

Text 

  • The text sounds urgent or threatening
  • There are spelling or grammar mistakes
  • They ask for personal details, passwords or bank details

 

 

Think you've been hit by a scam call?

Report a scam call 

 

 

What to do

 

If you think you may be dealing with a scammer, end the conversation. Never share personal information, passwords or bank details.

Handling scam calls

  • Hang up
  • If they claim to be from BT report the call
  • If you have Call Protect, blacklist the number
  • If they claim to be from a respected business, look the business's number up and call back

Handling scam emails

  • Don't click links, open attachments or reply
  • If its seemingly from BT, forward as attachment to phishing@bt.com, if not report@phishing.gov.uk
  • Then delete the email
  • Even real-looking emails may have been spoofed

Handling scam texts

  • Don't click on links, reply or text back
  • If you can see the number, check whether it's genuine by searching online
  • Forward the text to 7726 so we can help
  • Then delete the text

 

 

 

 

Learn more about scams

To learn about the latest scams and what to do about them visit BT Community.

To get the latest government advice on staying safe from scams visit Cyber Aware. 

To report a cyber crime to the authorities go to Action Fraud.

 

 

Ways to stay protected

Call Protect

If scammers call to get information or money, it's fraud. BT Call Protect can stop these calls.

 

Get BT Call Protect

Virus Protect

BT has joined with award-winning anti-virus provider McAfee to create BT Virus Protect.

 

Get Virus Protect

Web Protect

Not all websites are safe. BT's Web Protect will warn you if you're about to visit a harmful site.

 

Get Web Protect

 

 

 

Thanks for your feedback

Please select one feedback option

Submit
Print these instructions

Related Articles

Need more help?



More options

Ask the BT Community

Make a complaint 

Contact us