Before looking for your error code, why not try our TV and Sport help tool? The help tool can quickly get you back up and running again. Simply click the link below and give it a go. If................
Before looking for your error code, why not try our TV and Sport help tool? The help tool can quickly get you back up and running again. Simply click the link below and give it a go.
If you'd like to look up the code, please type the full error code in the box below.
For example: LM001
Your existing internet connection isn't supported. Please try a different connection.
LP110, LN002, LP802, LP819, LP820, LP821, LP822, LW100, LP106
This error is due to a problem with your internet connection. Make sure you're fully connected to the internet and then try again.
LW113, LW114, LW115, LW117, LW118
You need to check your internet connection, then re-start the app and retry.
You need to check your operating system (OS) compatability and upgrade if possible.
Check your Wi-fi connection, then re-start the app and retry.
LB002, LB003, LB004, LB010, LB021, LB022, LB023, LB998
Check your Wi-fi, 3G or 4G connection, then re-start the app and try again
LJ931, LE001, LE003, LE004, LE005, LE006, LE007, LE008, LE013, LE014, LE015, LE100, LE101, LE102, LE103, LE104, LE105, LE106, LE107, LE110, LE111, LE112, LE113, LE114, LE115, LE116, LE117, LE118, LE119, LE120, LE121, LE122, LE123, LE124, LE125, LE126, LE130, LE131, LE133, LE135, LE138, LE150, LE151, LE152, LE153, LE154, LE155, LE156, LE160, LE161, LE162, LE163, LE915, LE999, LF024, LF036, LF080, LF081, LG101, LG102, LG104, LG111, LG112, LG113, LG114, LG115, LG116, LG117, LH114, LH123, LH124, LH125, LH126, LH127, LH128, LH129, LK005, LK007, LK010, LK011, LK012, LK013, LK014, LK015, LK016, LK017, LK018, LK019, LK023, LK024, LK025, LK026, LK027, LK915, LK916, LK999, LN007, LN008, LP099, LP100, LP101, LP814, LP815, LP816, LP817, LP818, LP806, LP823, LP824, LP825, LP826, LP828, LP803, LP810, LP809, LP811, LP998, LO040, LO006, LO007, LO008, LO029, LO030, LO028, LO038, LO044, LO999, LP104, LF029, LF030, LF032, LF033, LG401, LB001, LB011, LB012, LB013, LB901, LB907, LB910, LB915, LB921, LB923, LB927, LB929, LB929, LB999, LG106, LG429, LG500, LH103, LH105, LH106, LH107, LH108, LH110, LH111, LH112, LJ900, LJ921, LJ999, LK001, LK002, LK003, LK004, LK006, LK020, LK021, LK022, LM001, LN004, LN009, LP080, LP081, LP082, LP087, LP088, LP089, LP098, LP901, LP902, LP903, LP906, LP907, LP908, LP910, LP911, LP914, LP915, LP916, LP917, LP919, LP921, LP925, LP927, LP929, LP930, LP932, LP937, LP938, LP999, LP996, LP997, LP102, LC001, LC002, LC003, LM004, LM005, LM006, LM007, LM008, LE132, LE134, LE136, LE137
Close the app and re-start.
Close the Player and try launching the channel from the 'Watch Live' area.
LD802, LD800, LD801, LD803, LD804, LD805, LD806, LD807, LD808, LD809, LD810, LD811, LD812, LD813, LD814, LD815, LD816
Close the app, then re-start or re-install it.
Close the app, then re-start or try again later.
The content isn't downloadable on this device. Please try a different device.
Delete the download and re-try.
Disable the fake location provider.
Disable the smart set-up on your hub.
This means you're using a Virtual Private Network (VPN) or equivalent location disguising service. The BT TV App isn't compatible with these types of services, so you'll need to swtich them off to use the app.
LJ122, LJ123, LM003
You need to disconnect and then reconnect to Chromecast.
You need to disconnect your mobile from your display device.
Enable location services for the app in 'Device Settings'.
Enable location services in the settings for the BT TV App.
Make sure your internet is connected.
LH101, LH102, LH104, LH109, LH115
You need to enter a valid search term.
Log out of the app and then log back in again with your new user details.
You need to log in.
Sorry, but you must be in the UK to view this content.
Please try again later.
Please use a different device.
LP805, LP801, LP827
Playback isn't supported on an external screen.
LJ901, LJ902, LJ903
You need to re-install the app.
LO060, LO061, L0099, LP090, LP091, LP092, LP105, LP107, LP108, LP112, LW109, LW107, LW108, LW119, LW120, LW121, LL033, LL035, LL036, LL032, LL034
You need to re-start the app.
LO054, LE025, LE026, LE027, LE028, LE029, LL031, LP101, LJ102, LJ103, LJ104, LJ105, LJ106, LJ112, LJ113, LJ113, LJ113, LJ114, LJ115, LJ115, LJ115, LJ116, LJ116, LJ116, LJ116, LJ116, LJ117
You need to re-start the app and try again.
LW104, LW105, LW111, LW112
You need to re-start the app, or delete the download and try again.
You need to close any other apps, then re-start the BT TV App.
You'll need to retry the action, or try again later.
Please wait for 15 minutes and re-try entering the details.
This problem is caused by trying to enter a device name for your registered devices with either invalid or no characters. Try using a different device name.
We're having a problem with the registered device you're using. Try closing the app and restarting it. If you keep seeing this error, you may have to get in touch with us to take a closer look at your account.
LJ910, LJ911, LJ914
Take a look at our Problems logging in to the BT TV App and online player for help.
The device you're trying to watch on isn't supported by the BT TV App. You'll need to try using the app on a different device. For more information on supported devices, go to bt.com/help/tv >
You'll see this error if you've left a programme paused for more than half an hour. Click on the programme you were watching to pick up from where you left off.
LP928, LP933, LP958, LP959
You've reached the maximum amount of devices you can have registered on your account. You can change a registered device once every thirty days in the 'Device Management' screen within the 'Settings' menu.
If you've changed your device in the last thirty days, you'll see a countdown at the top of the 'Device Management' screen that shows you how long you have before you can change it to another one.
Downloads aren't supported on this device. Please go to bt.com/help/tv > for information on compatible devices.
You can only download this item on one device. You'll need to delete your other download first before you can download on this device.
There was a technical issue in starting playback of the programme you're trying to watch. You can fix this by exiting the player, and then playing the programme again. If the problem continues, restart the app and try again.
The device you're trying to open the link on doesn't have a browser that can support it. Try using a different device to open the link.
LO053, LO050, LO052
There's a problem with the link we're trying to take you to. Try restarting the app and pressing the link again. If this doesn't work, it may be something we have to fix in the background. Come back later and try again.