BT TV recording losses and TV guide changes

 

On February 21 2020 we made some changes to BT TV, introducing flexible TV packages where you can upgrade, downgrade and even bolt-on content. 

This includes the availability of NOW TV content for BT TV customers, which are included with some of our flexible TV packages or as bolt-ons.

Losses of channels and recordings

Existing BT TV customers who move to one of our new flexible packages may lose access to some channels they previously subscribed too, along with any recordings made from these channels. If this happens you will see a message saying 'Recording Unavailable'. The channels you lose depend on the package you move to.

Channels losses: Alibi, Animal Planet, CNN, Comedy Central, Comedy Central Extra, Crime & Investigation, Discovery, Discovery Science, Discovery Turbo, E!, Eden, Eurosport 1, Eurosport 2,  History 2, Investigation Discovery, Lifetime, Movies 24, MTV, MTV Classic, MTV Music, National Geographic, TCM, TLC and W.

If you move from Kids Extra to NOW TV Kids you'll lose Nick Junior Too.

If you take one of our new packages: VIP, Big Sport, Big Entertainment, Sport or Entertainment and decide to move to our Classic Entertainment package, you will lose access to channels you no longer subscribe to. This means you won’t be able to play any recordings made from these channels.

Find out what channels and bolt-ons you get with different BT TV packages >

TV Guide changes

To coincide with the changes, the TV Guide (or Electronic Program Guide/EPG) on BT TV boxes was updated. All BT TV customers will now see the following NOW TV channels in the EPG.

  • Entertainment: 340-352, 355-367
  • Sky Sports: 416-429, 439-449
  • NOW TV Kids: 466-471, 473-476
  • Sky Cinema: 501-511, 515-525

In order to watch these channels you’ll need to be on one of our new broadband and BT TV packages, or you can add NOW TV Passes, which work as monthly rolling contracts. You can get NOW TV via BT.com, My BT or by calling our customer service team on 0800 800 150.

Duplicate and missing channels

Following the TV Guide update, existing BT TV customers may notice some duplicate channels. This is because some of the new NOW TV channels are available through BT TV.

For instance, Cartoonito is available with our BT TV Kids bolt-on on channel 488, but you can also get it through the NOW TV Kids Pass on channel 471.

If you can no longer watch one of the BT TV channels listed below, you may be watching the NOW TV version, so try the other channel. 

Channel NOW TV/BT  Channel number
Cartoonito NOW TV 471
Cartoonito BT  488
Comedy Central  NOW TV 344
Comedy Central  BT 307
Comedy Central HD NOW TV 359
Comedy Central HD BT TV 370
Discovery NOW TV 350
Discovery BT 322
Discovery HD NOW TV 365
Discovery HD BT 376
GOLD NOW TV 343
GOLD BT 310
GOLD HD NOW TV 358
GOLD HD BT 392
MTV NOW TV 351
MTV BT 309
MTV HD NOW TV 366
MTV HD BT 371
Nat Geo Wild NOW TV 352
Nat Geo Wild BT 318
Nat Geo Wild HD NOW TV 367
Nat Geo Wild HD BT 374
Nick Junior NOW TV 470
Nick Junior BT 484
Nick Toons NOW TV 469
Nick Toons BT 485
Nickelodeon NOW TV 468
Nickelodeon BT 483
Sky Cinema Action  NOW TV 507
Sky Cinema Action  BT 507
Sky Cinema Comedy NOW TV 508
Sky Cinema Comedy BT 508
Sky Cinema Disney NOW TV 505
Sky Cinema Disney BT 505
Sky Cinema Drama NOW TV 510
Sky Cinema Drama BT 510
Sky Cinema Family NOW TV 506
Sky Cinema Family BT 506
Sky Cinema Greats NOW TV 504
Sky Cinema Greats BT 504
Sky Cinema Hits NOW TV 503
Sky Cinema Hits BT 503
Sky Cinema Premiere NOW TV 501
Sky Cinema Premiere BT 501
Sky Cinema Sci-Fi & Horror NOW TV 511
Sky Cinema Sci-Fi & Horror BT 511
Sky Cinema Select NOW TV 502
Sky Cinema Select BT 502
Sky Cinema Thriller NOW TV 509
Sky Cinema Thriller BT 509
Sky Sports Main Event NOW TV 420
Sky Sports Main Event BT 402
Sky Sports Main Event HD NOW TV 440
Sky Sports Main Event HD BT 437
SYFY NOW TV 346
SYFY BT 319
SYFY HD NOW TV 361
SYFY HD BT 375

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