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Can I watch BT TV in more than one room?

You can get BT TV in a second room with Extra Box. This gives you an additional non-recordable TV box, or recordable TV box, to watch BT TV in another room, at the same time. You can watch all the channels and Catch Up and On Demand services that you can view on your main box (excluding Sky Sports and Sky Cinema).

Extra Box requirements

  • Fibre broadband with speeds of 23Mbps or more
  • An Extra Box subscription or Extra Box bolt-on
  • Two non-recordable TV boxes, or two recordable TV boxes, or a non-recordable TV box and a recordable TV box
  • A separate aeriel connection for your second box. We can help if you need an aerial or additional connection points.

Order Extra Box >

Things you need to be aware of with Extra Box

Using two boxes to stream content over your broadband connection requires greater broadband speed, so there may be occasions when you experience pixilation, failed recordings or an IPC6023 error message. If this happens, it may be because your broadband isn't fast enough to support everything you're watching or recording.

There are some steps you can take to fix this issue:

  • If you're watching an HD version of a channel, switch to the standard version - for example, BT Sport 1 instead of BT Sport 1 HD
  • Make sure you're set up correctly and your BT Hub is connected to your TV box via an ethernet cable, not Powerline Adapters
  • If you receive error IPC 6023, get more help for IPC errors >

Powerline Adapters and Broadband Extenders aren't currently supported. Extra Box consists of two TV boxes which both need to be wired directly to your BT Hub with an ethernet cable.

You can buy Powerline Adapters at www.shop.bt.com >


There are no limitations for distance to the Hub, but a wired connection must be made between each box and the Hub.


Extra Box is only available with an additional TV box.


Your BT TV services are delivered through your broadband connection, so additional boxes increase the reliance on broadband speed. We have limited Extra Box to two boxes to make sure you get the best possible experience.


Yes, your parental control PIN can be set to the same number on both boxes.


Your Payment PIN is used to purchase box office movies in the BT Player which is available in the On Demand section on YouView.


Yes, both boxes must be connected to the internet to view all channels and access On Demand and Catch Up services.


Yes, you can purchase and watch films from the Film Store on each box, but they can only be viewed on the box on which the purchase was made.


Movies can only be viewed on the box on which the purchase was made.


No, recordings are only viewable on the box on which they were recorded.


If you joined us for BT TV after 21 February 2020 and are on one of our flexible TV packages: VIP, Big Sport, Big Entertainment, Sport and Entertainment, you can with our Extra Box bolt-on.

If you were a BT TV customer before 21 February 2020 and aren’t on one of the packages above, you won’t be able to watch on your Extra Box.

Find out what package you are by logging into My BT.


Yes, with an Extra Box subscription or Extra Box bolt-on you can watch BT Sport on both boxes.


No, if you're subscribed to HD Extra or have one our HD bolt-ons you can enjoy HD channels on both boxes.



If you cancel your Extra Box subscription within your 12-month contract, you'll have to pay a charge for the remainder of your contract period and a deferred payment for your additional TV box.

For customers on one of our flexible BT TV plans: VIP, Big Sport, Big Entertainment, Sport and Entertainment, Extra Box is available as a bolt-on you can add or remove.


Yes, if both boxes have been supplied by BT you can add the Extra Box subscription to your BT TV account, to access BT TV services on both boxes.



If you joined us for BT TV after 21 February 2020 and are on one of our flexible TV packages: VIP, Big Sport, Big Entertainment, Sport and Entertainment, you can with our Extra Box bolt-on. Sky Cinema will need to be part of your package or bolt-on.

If you were a BT TV customer before 21 February 2020 and aren’t on one of the packages above, you won’t be able to watch on your Extra Box. Find out what package you are on by logging-into my BT.

Find out what package you are by logging into My BT.


And don't forget the BT Sport App

If you're a BT Sport subscriber you can watch BT Sport on the move and in different rooms at home, either via the BT Sport App or via the BT Sport Second Box service (see www.btsport.com). If you have the technology at home to connect your PC, laptop, or handheld device to your TV (such as a Google Chromecast device), then you can stream BT Sport programmes from the app or online player straight to your TV.

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