What do BT TV NOW TV error codes mean?

Occasionally an error code may appear when you are trying to watch NOW TV on your BT TV box. Find out what the codes mean and how you can resolve them.

Follow these steps to fix other BT TV error codes >

IPC6044, IPC6048

Device not registered: NOW TV can be installed on multiple devices, but you can only register on six at the same time - including your BT TV box. If you get these error codes, it means the device you are trying to watch on isn’t registered with NOW TV.

  1. Find out what devices NOW TV is installed on by visiting the NOW TV portal >
  2. Log in using your NOW TV username and password.
  3. Go to the Devices section.
  4. You may already have six devices registered with NOW TV. To remove one of them click the Delete icon next to it. You can make up to three devices changes a month, if you haven’t done so that month your new device will be added automatically when you start to watch NOW TV content on it. If you’ve already made three changes then you’ll need to wait until the 1st of the following month before adding any new devices.

You can make up to three device changes a month.

IPC6045, IPC6049

Cannot play channel: You can watch NOW TV on two devices simultaneously, this includes viewing a recording on your BT TV box. These error codes means you have reached the maximum number of simultaneous viewing sessions.

To watch on your BT TV box you’ll need to stop streaming NOW TV on one of the two devices currently being used.

IPC6046, IPC6050

Cannot play channel: This error code appears if you can no longer watch a NOW TV channel or recording on your BT TV box. If you don’t subscribe to a channel or a NOW TV bolt-on has expired, this may be the reason you can’t watch. If you think this is incorrect follow the steps below.

  1. Try watching another NOW TV channel.
  2. If you still having problems, restart your BT TV box using the power switch on the back.
  3. If you are still having problems please call us on 0800 800 150.

IPC6047, IPC6051

Channel playback stopped: If the channel or recording you are watching is suddenly unavailable, there could be an issue with your broadband.

  1. Try watching another NOW TV channel on BT TV.
  2. If that doesn’t work, restart your equipment by following these steps:
    • Press the ‘Restart’ button on the top of your Hub.
    • Wait a few minutes for the lights on your Hub to go blue.
    • Restart your BT TV box using the power switch on the back.
    • Check if you still receive the error message.
  3. If you are still having problems please call us on 0800 800 150.

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