When you buy a phone on BT.com, in the unlikely event of something going wrong, you can call us to get help. If we can’t fix your problem, and the phone is in warranty, we’ll ask for the......
To return a phone or talk to us about a problem with a phone you bought from BT.com, just dial 150 from your landline.
- If we can’t fix the problem and your phone is still in warranty, we’ll ask for the phone back and replace it with a new one
- You'll also have 14 days after you receive the new phone to change your mind
- If you decide you don't want the phone, you can return it to us with the packaging intact and unopened for a full refund