BT Smart Controls FAQs - General settings

 

How do I access camera settings?

In the BT Smart Controls App:

  1. Log in to the BT Smart Controls App on your device
  2. Tap Camera Settings button next to your camera

 

Where can I find the night vision settings and how do I control it?

In the BT Smart Controls App:

  1. Log in to the BT Smart Controls App
  2. Tap Settings icon next to your camera
  3. Tap Settings
  4. Tap Night Vision

Here you can turn the night vision 'ON' or 'OFF' or select 'Auto night vision mode'.

Tip: If you have your camera pointing out of a window, it’s best to switch night vision to 'OFF', otherwise you'll see a reflection of the night vision lights.

 

How do I adjust the video streaming quality?

Your video quality is always set to 720p, however it's then compressed to make sure you don’t use up too much of your mobile data allowance.

By default, the video setting is set to Medium. To change this follow the below steps:

In the BT Smart Controls App:

  1. Log in to the BT Smart Controls App
  2. Tap Settings icon next to your camera
  3. Tap Settings
  4. Tap Video Quality
  5. Change to Low, Medium, or High

If you've a data cap of 1GB or less, it's recommended you set this to 'Low' to avoid using up too much of your mobile data allowance.

 

How do I access the live camera stream?

In the BT Smart Controls App:

  1. Log in to the BT Smart Controls App
  2. Tap on your camera
  3. It will then load the live camera stream

 

Can I monitor the sound without keeping my app open?

Yes, this feature is available and is called ‘Background Monitoring’. It can be a useful feature if you've placed your device in a baby’s room or nursery.

In the BT Smart Controls App:

  1. Log in to the BT Smart Controls App
  2. Tap Settings
  3. Turn ON “Background Monitoring”
  4. Select the camera you would like to view
  5. Press the Home button on your device to put the app in background mode

 

How can I take a picture or record from alive video stream?

In the BT Smart Controls App:

  1. Log in to the BT Smart Controls App
  2. Tap your camera to view the live video stream
  3. Tap screen so the icons appear
  4. Tap camera icon to take a snapshot or tap the record icon to take a recording

Screenshots and recording will be stored on your device. For iOS devices in Photos, for Android devices in a folder named after your username. If you can’t see the folder on your Android device, try downloading a photo viewer app from the Google Play store.

 

How many cameras can I add on one App?

You can add up to ten cameras to your BT Smart Controls App.

 

Is there a maximum number of cameras that you can set up on any single user account?

You can add up to ten cameras to any single account.

 

How do I factory reset the camera to its original settings?

For Smart Home Cam:

  1. Hold down the "Link button" on the back of your camera
  2. Switch the camera to OFF, whilst still holding the 'Link button'
  3. Whilst still holding the "Link button", switch the camera on again.
  4. Wait for around 20 seconds until you hear a loud beep, then release the 'Link button'

The camera has now reset to factory settings, wait a couple of minutes for it to restart.

For Smart Baby Monitor:

  1. Hold down the "Link button" on the back of your camera
  2. Wait for around 10 seconds until you hear a loud beep, then release the 'Link button'

The camera has now reset to factory settings, wait a couple of minutes for it to restart.

 

How do I change the name of the camera?

In the BT Smart Controls App:

  1. Log in to the BT Smart Controls App
  2. Tap Settings icon next to your camera
  3. The name of your camera appears in the 'Details' section where you can change it
  4. Once done tap Ok to save the changes

 

How do I delete a camera?

  1. Log in to the BT Smart Controls App
  2. Tap Settings icon next to your camera
  3. Tap Bin on the top right of the screen

 

How do I change the time zone of the camera?

This is automatically set when you first set up your camera. If you think what's being displayed for motion events is incorrect, please let us know.

 

How do I change the orientation of the live stream?

There can be situations where you'll need to change the orientation of the live stream. For example, if you mount the camera to a wall upside down by default you get an upside down stream as well. To change it, follow these instructions:

In the BT Smart Controls App:

  1. Log in to the BT Smart Controls App
  2. Tap Settings icon next to your camera
  3. Tap Settings
  4. Set 'Ceiling Mount' to ON. This will rotate your camera by 180 degrees

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