BT Smart Controls FAQs - Username and password

Can I change the login username?

Once set, the username can’t be changed. If you wish to use a new username you have to create a new account. But creating a new account means that you’ll lose events, friends and all your personalised settings from the old account.


How can I change or reset my password?

In the Smart Controls App:

  1. Log in to the BT Smart Controls App
  2. Tap the menu icon (android only)
  3. Tap Account
  4. Tap Change Password
  5. Provide your existing password
  6. Provide your new password and repeat it to confirm


Can I get a password reminder?

Using the BT Smart Controls App:

  1. On the log in screen of the BT Smart Controls App, tap the Forgot Password link
  2. Enter your email address, then tap Send


Why do I need to add my phone number and set up a PIN?

We have this as a security verification step. Whenever you log in using a new device, you'll need to verify the new device with the PIN sent to your mobile phone number via SMS.

Once you've logged in to the BT Smart Controls app, you can add a secondary back up phone number. This is in case you change your primary number or don’t always have access to the mobile phone.

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