Welcome to BT
We've put together a few things to get you started as a new customer.
Track the progress of your order using your reference number and postcode, or log in to My BT.
Track your order
Log in to My BT
Make life easier with My BT
My BT lets you check your usage, manage your bills and take control of your account online or using our app.
Set up your online account by creating your BT ID.
Create BT ID
Set up your new kit
Set up BT Broadband
Follow our step by step guide to setting up your new BT hub. Once you’re up and running, connect your devices to wi-fi with your new network details.
Set up BT TV
BT TV is more than your TV box. Get the information you need to set up, sign in to your on-demand services, download My BT on to your TV and more.
Set up BT Mobile
Get your phone ready for your new SIM card. Find out how you can keep your number, set up and activate your new SIM.
Get started with BT Mobile
Make sense of your first bill
Your first bill will arrive soon after your service goes live and is usually higher than expected.
To understand these charges, take a look at our bill explainer.
Learn more with bill explainer
Protect your family, devices and files
We want to look after the things that matter to you.
Take a look at some of our free products available to you.
Download My BT app
Access your details, check your usage and manage your payments.
Wherever you are, whenever you want it.
Access free BT Wi-Fi
Get unlimited internet access at any of our
18 million wi-fi hotspots worldwide.
Ask the BT Community
Make a complaint