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What is Response by Doro and how does it work?

Response by Doro is a free service from Doro that connects Doro customers to their emergency contacts by pressing the Response button on the back of a compatible Doro phone.

When the Response button is pressed on a compatible Doro device it sends alerts to the user’s chosen group of emergency contacts. There is no limit to how many emergency contacts a user can have.

The service works through an app that is pre-installed on compatible handsets for Doro users, and is available for responders to download on the App Store and Google Play Store.

Each emergency contact can accept or reject the alert. If they accept it, they are immediately put on a voice call with the Doro user who does not need to manually accept the call and is put on hands-free mode. The Doro user’s location is also sent to their loved one via text message. Any current and completed alerts can be reviewed in the Response by Doro App.

If none of the emergency contacts are available to accept the alert, the alert changes to ‘Not Handled’ on the device. The Doro user can send another alert or contact emergency services if necessary.

In addition to the alert capabilities, the Response by Doro app also allows the emergency contacts to:

• monitor the current location of the Doro user’s handset
• review the battery level
• set and adjust mobile functions such as screen brightness and handset ring volume

 

What’s the difference between Doro and Doro Response Premium? 

Response Premium by Doro is a paid service which has the functionality offered by Response by Doro, with the additional security of the Doro Alarm Receiving Centre accepting alerts if the emergency contacts cannot. Response Premium by Doro costs £15 per month. Please note: only emergency contacts are able to pay and finalise setup of the Response Premium service.

As with Response by Doro, when a Doro user presses their alert button, their chosen emergency contacts will be alerted. If none are available to receive the alert, a Doro user with Response Premium will be put through to Doro’s UK-based Alarm Receiving Centre which is open 24/7. The Doro user does not have to manually place the call and the device is put into hands-free mode.

The Alarm Receiving Centre operator will know who the caller is as well as any information provided in set-up, such as medical information, if this has been shared by the Doro user. The operator will assess the situation and arrange the best course of action. 

How do I activate my one month of free Response Premium? 

 

The Response Premium by Doro service must be setup by a Doro user’s lead emergency contact in their iOS or Android version of the Response by Doro app.

If you’re the lead emergency contact, open the app and create an account. If you haven't already been invited by a loved one to be their emergency contact, you can invite them now by accessing your phone's contacts and sending a request. This will be a text message to them. Once they have accepted your request on their Doro phone, you can proceed to setting up Response Premium by Doro. You will need to provide a few details on your loved one, unlock the Response Premium by Doro one month free offer by inserting your loved one's Doro phone IMEI on the activation code field, and set up payment for further payments once the offer period is over. An IMEI is a unique 15-digit code that identifies a mobile phone. Your loved one’s IMEI can be found on their Doro handset's box, or by dialing *#06# on their dial pad. The IMEI is what will activate the one month free trial of Response Premium. 

 

If you are the Doro phone user, you can initiate the process of setting up Response by Doro, but will need your lead emergency contact to set up Response Premium. To do this, open the pre-installed Response by Doro app on your Doro device and follow the steps on the screen to create an account or login with your previous account details if you already have them. Invite a relative/friend/carer to be your lead emergency contact, you can do this through accessing the saved contacts on your phone; this will make them the lead emergency contact for you. They'll receive an SMS inviting them to be your lead emergency contact and setup the Response by Doro app on their phone. They'll then need to go through a few steps, including providing your Doro device's unique identification code (IMEI) from within the My Response by Doro in Settings, to unlock the free one month offer. Once they've followed these steps, your offer will be redeemed, and you'll be able to benefit from the Response Premium by Doro.

 

Doro recommend that you test the alarm by pressing the Response button and letting it go through to the Alarm Receiving Centre, where Doro's staff will ask you a few more questions about yourself, including any relevant medical details, so that they can support you better in the event of an emergency. For the terms and conditions of this offer, please click here

Which devices are Doro Premium Compatible?

The following devices available at BT are Response Premium by Doro compatible:
• Doro 7030
• Doro 8050

You can find all compatible devices on the Doro Support page: www.doro.com/support. Make sure your software is up to date the best experience.

Do I need signal and minutes for Response by Doro to work?

Yes, as the calls between the Doro user and emergency contact, or the Doro user and Doro's Alarm Receiving Centre are not free of charge. The Doro user will need minutes allowance for the alarm to work and the emergency contacts will need data or Wi-Fi connection to receive the alert through the Response by Doro app. Good signal coverage is also necessary.

What happens if I change my handset?

If you are a User

To link your account to your new device, you just need to log into the Response by Doro app on the new device. Your account is linked to your phone number, so it’ll transfer over to your new device when you log in.

If you are a Responder

You just need to download the Response by Doro app and log in with your existing details.

 

What happens if I change numbers?

If you are a User or a Responder

If your number changes you will need to cancel your old subscription on the Doro website (MyDoro.com), then create a new account with your new number. This is because your account is linked to your phone number.

 

Can I pause Doro?

The Response Premium service can be cancelled and reactivated as needed.

 

How do I cancel Doro?

You can cancel your subscription in the Response by Doro app under Settings/Web Services or through the Doro contact centre. Cancellation will take effect in the next billing cycle and the service will still be available until the next payment is due.  

 

 
 
 

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