These terms and conditions were last updated on: 6 February 2020.
Please take some time to read these terms and conditions. They provide important information about the service and equipment we're providing you with. This includes how we may change the service, the agreement and the charges.
You should read these terms and conditions carefully as they contain important information. Please also read our bt.com/privacypolicy. It describes how we may use your personal information.
We're British Telecommunications PLC of 81 Newgate Street, London, EC1A 7AJ. We're registered in England with company number 1800000. Everyone knows us as BT.
Some of the words and phrases in these terms and conditions have special meanings. Those words are explained below. They are printed in bold wherever they have the special meanings given below.
agreement – the legally binding agreement between you and us for the service. The agreement is made up of the following.
BT ID – the username we’ll give you and a password that you choose for when you use the service.
charges – the fees (if any) you pay for the service and any service feature, plus anything else you need to pay in line with the agreement, our Tariff Guide or our Price List.
cooling-off period – the period from the date the agreement is made until 14 days after:
equipment – the equipment (if any) we give you as part of the service, as shown in your order confirmation.
minimum term – any initial or later period you've agreed to pay for the service for, as shown in your order confirmation.
order confirmation – the letter or email we send you after we accept your order for the service. It confirms important things like the description of the service, the minimum term and the charges.
service features – any products, features, benefits, 'add-ons' or extra services we provide on top of or as part of the service. ( Service features might have extra terms and conditions that you will have to keep to.)
service start date – the date the service starts, as shown in your order confirmation (unless we tell you another date).
service – the BT Tech Experts service that we are providing you with under the agreement, as shown in your order confirmation, on your bill and on your My BT account (if you have one).
working days – Monday to Friday, except bank holidays and public holidays.
The service is available from 8am to 9pm every day.
The service will last for at least the minimum term and will carry on after then unless:
We might also agree a new minimum term during or after your initial minimum term (for example, if you take up one of our offers at the time). We'll always tell you beforehand if there needs to be a new minimum term.
You must register your PC and devices with us after we make the service available to you. You can do this at bt.com/techexperts.
We might also transfer your debt to any other business (in which case, your personal information will also be transferred) who may then try to recover the amount in a way it considers suitable.
This clause 12 continues to apply after the agreement with us has ended.
Sometimes we can only provide you with the service if you also have one of our other services. For example, you might get the service for free if we also provide you with another BT service. If that service ends or is suspended, we might need to end or suspend the other. If that’s the case, we'll tell you.
We may change the service or a service feature, equipment and the terms and conditions of the agreement to do the following.
Because we might provide the service to you for a long time (not just for the minimum term), and we can't always predict what will happen in the future, we may make changes for a reason not listed in clause 22. If we do, we'll give you notice, and you may be able to end the service in line with clause 20b.
We might change the charges for reasons other than those listed in clause 24. If we do, we'll give you notice and you might be able to stop a service in line with clause 20b
You're responsible for setting parental controls or any other controls available for the service and keeping them up to date. We'll tell you how to do this.
The agreement is only between you and us. You cannot transfer it to anyone else, or try to do so. We can transfer the agreement, and our rights and obligations under it, to anyone else (including if we reorganise the way we work), as long as it doesn't have a negative effect on your rights.