The minimum download speed is the lowest speed we think you should get with this package.
You can test the speed to your hub in My BT. If it’s slower than it should be, get in touch and we’ll do our best to fix it.
If we can’t improve it within 30 days, you can leave your contract without penalty. This is because we’ve signed up to the Ofcom Voluntary Codes of Practice on Broadband Speed.
If you’ve got one of our ultrafast packages, you’ll also get a speed guarantee of at least 100Mb, and an upload speed guarantee of 10Mb. If you test the speed to your hub and it’s lower than it should be, you can claim £20. You can make a claim up to four times a year.